Email and Alert Notification Descriptions – Print Reach Help Center

Below you will find an explanation of the various emails and when they are sent or how they are used.

Customer Sign in Notifications

New Customer Greeting

This confirmation/welcome message will be sent

When someone has signed up for an online account, or
When someone has placed an order using a public order form, or
When you manually add the person to your site in the Users & Groups page and check the Send them a greeting box.

Job Confirmations to Customers

Job Initiated - Files not Received

This warning will be sent if the file transfer for a job has not been completed within the time you have set on the Options page.

Job Rejected - Storage Limit Exceeded

This warning will be sent only if an order would exceed the file storage limits of your MyOrderDesk package. Your shop would have been sent (and ignored) a Low MyOrderDesk Storage Space warning before the system reached this point. See Options page.

Job Received

This confirmation will be sent after the person who is placing the order or sending the file clicks the Send button. Does NOT apply to PDF2U jobs (see Job Received w/PDF2U Proof).

Job Received - w/PDF2U Proof

For PDF2U jobs only. This confirmation will be sent when the PDF2U proof is ready for review. It is sent instead of the New Job Sent email.

Job Approval, Changes, Status Notifications to Customer

Stale Cart Reminder

This alert will be sent when carts have been left unattended per State Cart Notifications settings.

System Update to Cart Item

A notice when the system makes automated changes to an item in a cart.

Job Received - Notify 'Group Viewer'

This courtesy notice will be sent when someone places an order or sends a file. It is only sent to the person you have assigned as a Viewer on the Users & Groups page.

Approval Request - Notify 'Approver'

This job approval request will be sent when a customer sends a job or file. It is sent to the person (or people) you have assigned as an Approver on the Users & Groups page.

Approval or Rejection - Confirmation

This notice will be sent when a job has been approved or denied by an Approver. You can prevent a copy of this email from being sent to your shop on the Options page.

Approval or Rejection - Final Update

When there are several levels of approvers, this notice will be sent when a job has been approved or denied by the final Approver. You can prevent a copy of this email from being sent to your shop on the Options page.

Job Specs - Changed

This change in job status alert will be sent:

Whenever the system generates a new status.
If anyone adds a note in the job's History tab.

You can prevent a copy of this email from being sent to your shop on the Options page.

Proof Ready - Files Added by Shop

This proof acceptance request for an existing job will be sent after your shop manually loads a proof into the job using the View/Add Proof tab and the Notify Customer button is clicked.

Status - Update (New Job Status)

This change in job status alert will be sent

Whenever the system generates a new status.
If anyone adds a note in the job's History tab.

You can prevent a copy of this email from being sent to your shop on the Options page.

Job Payment Request

This alert is optionally sent when requesting payment on a job.

DocMart Low Inventory Notice

This warning will be sent when the inventory level for an item has fallen below a threshold you set on the DocMart page.

Cart Collaboration

Collaboration Approval Request

This job approval request will be sent when a customer sends a job or file. It is sent to the person (or people) you have assigned as an Approver on the Users & Groups page. See Article How to Setup Approvals and Viewers in Users and Groups for details on Collaboration Cart setup.

Collaboration Approval or Rejection - Confirmation

This notice will be sent when a job has been approved or denied by an Approver. You can prevent a copy of this email from being sent to your shop on the Options page. See Article How to Setup Approvals and Viewers in Users and Groups for details on Collaboration Cart setup.

Collaboration Approval or Rejection - Final Update

When there are several levels of approvers, this notice will be sent when a job has been approved or denied by the final Approver. You can prevent a copy of this email from being sent to your shop on the Options page. See Article How to Setup Approvals and Viewers in Users and Groups for details on Collaboration Cart setup.

Cart Order Form Snippets

Snippets (Mergable data of Order Form data)

This data will be merged wherever {JobItemSnippet} is used.

Proofs

Proof Request

This email will be sent to the user for proof acceptance/rejection.

Tickets

Ticket Received

This email will be sent when the site receives the user's new ticket request via email.

Ticket Update

This email will be sent when the site updates the ticket.

Signature (Shop Contact & Address Info)

Footer (displays at bottom of all Customers Notifications)

The text in the Signature will be added to the bottom of every email sent to your customers. Signatures usually contain the same information as a letterhead: Company name, address, phone and fax numbers, website address, and a general email address. Company slogans or sales marks can also be used. You can say whatever you want. You can use the merge fields we started you off with, or replace them with text.

Notifications to the Shop

DocMart Low inventory Notice

This warning will be sent when the inventory level for an item has fallen below a threshold you set on the DocMart page.

New Job Received

This new job alert will be sent when a customer has placed an order, sent a file, or requested a quote. Basically, when they click the Send button on an order form.

New Job Received - for Printer's Plan WebLink System

This email will be sent when an order is placed or a file is sent. It is only sent to the address listed under New Job Received Auxilary Email on the Options page. It is used to feed job info into the Printer's Plan management system or the like. (The Printer's Plan "WebLink" module is required at the receiving end.)

Job Catagory Update

This email will be sent when a job's category is updated.

Job Payment Request - PAID

This alert will be sent upon payment of a previously checked out job.

Job Proof Accept/Reject

This email will be sent when a user accepts or rejects a proof uploaded to their job.

Proof Update

This email will be sent when a user accepts or rejects a proof.