12/15/25 Printer's Plan Webinar - Scheduler and JobTracker Follow

Q: How do you handle jobs that span multiple days (e.g., a 3-day press run)?
A: Extend the service dates manually in the Scheduler. Move the affected services (such as press and finishing) across multiple days rather than relying on Auto Schedule. This ensures realistic production time without disrupting existing schedules.

Q: What’s the best way to start using the Scheduler and Job Tracker?
A: Start scheduling as orders are entered:

• Enter the order
• Open the Scheduler
• Use Auto Schedule to place services quickly
• Adjust dates manually as needed
  For existing orders, schedule them incrementally rather than trying to fix everything at once.

Q: Is there a way to track who moved or completed a service?
A: No. The system does not record which user marked a service complete or moved it. Best practice: have services updated only by the assigned operator or designate a single role (such as front counter or production coordinator) to update statuses consistently.

Q: We use job tags instead of the Scheduler. Is that okay?
A: Job tags work for filtering and searching, but they don’t provide a full production flow view. The Job Tracker visually shows where every job is in the workflow, making it more effective for real-time production visibility.

Q: Is there a way to display job status for everyone to see?
A: Yes. Many shops keep the Job Tracker displayed on a shared monitor. The arrows and color indicators show exactly where each job is in production. Completed jobs automatically drop off the list.

Q: Why does all scheduled time show as “0 hours”? Can it span multiple days automatically?
A: The Scheduler does not automatically split services across multiple days based on shift length or hours. To manage long workloads, manually move services to different days or view schedules by individual operators and redistribute work accordingly.

Q: Should you Auto Schedule first and then manually adjust dates?
A: Yes. Recommended workflow:

• Use Auto Schedule to quickly place services
• Manually adjust service dates and assignments as needed

Q: Does every order need to be scheduled and updated manually? Who should do it?
A: Initial scheduling is typically handled by order entry staff. Ongoing adjustments are best managed by a single production coordinator or manager to avoid conflicts between departments.

Q: Can the Auto Scheduler be configured with different default durations per department or service?
A: No. Auto Schedule does not currently support variable lead times by service or department. All timing adjustments must be made manually. This is a potential future enhancement.

Q: I don’t see Job Tracker in our system. How do I enable it?
A: Job Tracker must be activated by Print Reach Support. It’s available at no additional cost—contact support and request activation.

Q: Can operators print a list of jobs due for the day?
A: Yes. Options include:

• Print the current operator view directly from the Scheduler
• Use reports such as Services To Do by Center or Operator to generate printable daily job lists

Q: Can alerts be sent when a job is approaching its due date and isn’t complete?
A: No automatic alerts exist for incomplete services. Late items are visually flagged in the Scheduler. As a workaround, reminders can be added manually to orders to notify specific users.

Q: Can operators sort jobs by stock type?
A: Not directly in the Scheduler. However:

• You can view jobs by Paper Department
• The Inventory module provides totals and stock requirements by job and paper type and is the best tool for this purpose