05/18/26 Printer's Plan Webinar - Services Follow

Q: Do changes to services affect old jobs?
A: No—service changes only apply moving forward. Historical jobs retain their original logic. If you reopen a current job and reprice it, the updated service settings will be applied at that point.

Q: When should I use a per‑click charge versus a price table for digital printing?
A: There’s no single “best” option—it depends on how you want to track profitability. Per‑click pricing is simple and consistent, while cost-plus-markup allows you to track margins more precisely by factoring in runtime and costs before applying markup.

Q: Why might pricing be inconsistent between users?
A: A common cause is having multiple similar services configured differently (for example, different pricing methods like linear vs. step). Even small differences—like pennies per click—can add up significantly on larger jobs.

Q: How does caliper help automate cutting estimates?
A: Caliper defines paper thickness, which the system uses to calculate lift size (stack height). This determines how many sheets fit per lift, how many lifts are needed, and ultimately how much cutting time is required based on cuts per hour.

Q: What does the tilde (~) in the invoice name field do?
A: It prevents that service from printing on the invoice. The service is still used for costing and production—it’s just hidden from the customer-facing document.

Q: If I switch from price tables to per-click pricing, do I need separate services?
A: Yes—especially if different sheet sizes require different click charges (e.g., one click vs. two clicks). Separate services are needed because the system can’t automatically assign click counts by size.

Q: How detailed should services be?
A: If a step impacts time, cost, or margin, it should have its own service. A good rule of thumb: if you’re repeatedly adjusting a service during estimating, it’s time to create a dedicated one.