The payment reversal steps outlined in this section apply to each of the Printer’s Plan payment
methods (Deposit Payments, Quick Sale Payments, and Account Receivable Payments).
To reverse a payment that was entered in Printer’s Plan, and processed by Print Reach Pay, go to
the A/R section of Printer’s Plan. Open the Payments Received folder and select one of the list
options. To filter for a specific payment, in this folder click Other… and a filtering window will
appear allowing you to search for the payment.
When the payment is listed on the screen, highlight the record and click the Reverse Payment
button located at the top right corner of the screen:
This will open the Reverse Payment window. In this window click on the ‘Click here to reverse
the payment…’ button:
This will reverse the payment and the payment list will refresh displaying the negative payment.
As part of the payment reversal process, the balance of the Printer’s Plan job is restored and the
Print Reach Pay transaction is voided. To see the voided transaction, log on to your Merchant
Track Portal (See the Accessing the Merchant Track Portal article for more information) and view the transaction log:
If the Printer’s Plan payment reversal process fails we recommend that you navigate to the
Merchant Track Portal (Accessing the Merchant Track Portal) to manually reverse the transaction.
After reversing the payment in the Merchant Track Portal, contact the support department at Print
Reach (firstname.lastname@example.org) for assistance in reversing the Printer’s Plan portion of this