MyOrderDesk Release Notes - Year 2021 Follow
December 2021
- New Look for End User Facing Pages
- Saving the Sort chosen on tables throughout MyOrderDesk
- Other Features & Updates
- Bug Fixes Important To You
New Look for End User Facing Pages
We continue updating the User Interface (UI) for customer facing pages. As of December 7, 2021 the following pages are complete: Checkout Page, Shipping and Billing Address Page, Shopping Cart, Order Confirmation, My Account Page (Contact Info), Order History, Job Detail, Reports (viewing), Sign In, Tickets, and Proofs. If you have added custom CSS to your pages in the head content area you are advised to review your sites for any problems that may have occurred.
Dec 20th saw an update to the left navigation menu (example below) on the Storefront Home Page. This change replaces the buttons with versions that allow for responsiveness when viewed on smaller devices. As with the other user facing updates, if you've added custom CSS involving the side menu, you will want to check for any problems that might happen with the update.
If you would like to adjust the color of the buttons in the left navigation, you can do this by going to Admin > Site Settings > UI Colors, and change the color shown in the option "UI Controls Theme (New)" as seen below:
Saving the Sort chosen on tables throughout MyOrderDesk
This state saving will be browser specific (similar to a cookie) so if the user goes to another machine, or another browser on the same machine, their selection on the table will not be present. You can see which column is being sorted on by the color of the arrow as seen below.
The following tables now have by default, the feature of saving the last sort choice made:
- ezMerge
- Banners
- Catalogs
- Discounts
- docmart
- docmart lists
- docmart pricing tables
- punchout integrations
- notifications
- order forms
- payment methods
- shipping methods
- reports
- roles
- users
- proofs
- reports
- tickets
Other Features & Updates
- We are now showing the Proof Status in the Files/Proofs area as "Approved" for Customer's Canvas Preflight orders. Similarly, we are showing Preflight orders in the Shopping Cart with Proof Accepted in the Proof column. This update was made because the end user approves the proof during the ordering process.
- Previously, when you were adding an image from the File Library to various areas of MyOrderDesk, you would hover over the end of the image field in order to activate the upload icon. This icon is now visible without having to hover over the area. (example below).
- We added a new column in the Users & Groups list of Users to show when a User is an Approver or a Viewer. You will see this new column when viewing one of your Custom Groups as seen in the image below:
By selecting the " ... " column, from any of the Groups, you can also see what other Groups the User belongs to, along with any Approver or Viewer settings they may have set for that Group. As seen below:
Bug Fixes Important To You
- When editing an ezMerge image that was uploaded to a template, using a mobile device, an error message was being display. This issue has been resolved.
November 2021
- New Look for End User Facing Pages
- MegaMenu now supports Custom URLs Opening in a New Browser Tab.
- Revisit the Order Confirmation page.
- Other Features & Updates.
- Bug Fixes Important To You
New Look for End User Facing Pages
We have begun updating the User Interface (UI) for customer facing pages. Over the next few weeks you will see these new pages go live. If you have added custom CSS to your pages in the head content area (not recommended), you are advised to review your sites for any problems that may have occurred. We will update this page with expected live dates and with pages that have been completed.
The pages completed to date are:
Shipping and Billing Address Page, Checkout Page, Order Confirmation, My Account Page (Contact Info), Order History, Sign In, Tickets, and Proofs.
The pages planned for release on Dec 6th (evening) are: Job Detail, and Shopping Cart
MegaMenu now supports Custom URLs Opening in New Browser Tab
For those using a MegaMenu to build your storefronts navigation menu, this update will give you more control over the custom URLs and the end users experience when selecting the link. Prior to this update, any URL added would take your customer away from your site. With this change you can now specify if you want them to leave the site and follow the URL link, or if you would like to launch a new browser tab for the URL, allowing them to easily return to the storefront by selecting the original tab. See the screenshot below.
Revisit the Order Confirmation Page
A new option has been added that allows you and your customer to revisit the Order Confirmation page at any time after the order has been placed. You will a new icon image added to both the Order History and the Order Detail. See images below:
Above image shows this new icon added to the Order History.
The image above shows the new icon added to the Order Detail Page.
Selecting the icon from either of these places will display the Order Confirmation page that was presented to the customer after placing their order.
Other Features & Updates
- We've updated the wording your customer's see when interacting with the Preflight Tool. The updates replace some technical descriptions with more user friendly terminology.
- ShipStation Integration Update - We are now passing the weight of the product to ShipStation.
Bug Fixes Important To You
- In the Mega Menu if you added "Sign In" and "Sign Out" to a Fly Out Menu, they would both display in the dropdown. Now, if you are logged in, it will only show "Sign Out" and vice versa.
October 2021
- All New Custom Footer Available in MyOrderDesk Storefronts.
- New Option to Digitally Download from the Order Confirmation Page.
- Multiple Updates to Customer's Canvas Designer.
- Customer's Canvas Preflight Tool Enhancement - Show Low Res Images.
- Print Reach Pay Enhancement - Pay Invoices from Storefront.
- Other Features & Updates Worth Noting.
All New Custom Footer Available in MyOrderDesk Storefronts!
Especially for those with a B2C site, there is often a need to have a custom footer for the storefront. Using our Footer Editor, you can build a footer with columns, links, newsletter signups, and more. See below for an example of what can be possible. Refer to this documentation article for instructions on how to create one for yourself.
New Option to Digitally Download from the Order Confirmation Page
When an ezMerge product was set to Digitally Download, you had to direct your customer to the Files/Proofs area in their Order History in order to digitally download them. You may have done this by adding a message on the Form Page, or by adding a message to the Order Received email. We have made this much easier for your customers by adding a button to the Order Confirmation page that will appear only when a product allows for Digital Download. The button will take them directly to the Files/Proofs tab so they can download their file.
Updates to Customer's Canvas Designer
- You can now set a Customer's Canvas Designer template to be Digitally Downloaded. In the Form setup, select the option for Digital Download, and your customer will be able to download the production file created when they customized the template.
- The end user can edit a template already saved and added to the Shopping Cart.
- You can set up a template to pull the user Profile information onto a template you create.
- We increased the size of the canvas window the end user works with to customize their template.
- You can specify what image you would like to appear on the Form page. If you leave this option blank, it will use the preview of the template. This option is helpful when your template is a blank page where the end user will be uploading an image or text onto the area.
Customer's Canvas Preflight Tool Enhancement - Show Low Res Images
An update has been made to the integration with the Customer's Canvas Preflight tool. Previously the tool would warn the end user that they had a low resolution image on the uploaded document, but it only said what page it was on, not specifically which image on that page was throwing the error. With this update, there is a red dotted line around the image that has the problem helping the end user understand exactly which they need to address.
Print Reach Pay Enhancement
We have another great reason to use Print Reach Pay for your Credit Card processing in MyOrderDesk. You can now provide a link on your storefronts that will allow your customer to easily pay their open invoices. To read more about this option, you can refer to the Print Reach Pay article found here.
Other Features & Updates Worth Noting
- Midnight Integration Update. We've enhanced the integration between MyOrderDesk and Midnight to pass more contact detail for the Shipping and Billing address information.
- Because we switched accounting software, you can no longer update your credit card information from your storefront. If you have billing related questions, or need to update your credit card on file, please contact our billing department by calling 888-581-3100 x100.
September 2021
- Integration with Customer's Canvas Designer
- Image updates to ezMerge Templates.
- New Behavior for the Shopping Cart and Saved Cart Icons.
- Link to Reports available from the Navigation menu.
- Name of email Notification included in the Logs.
- ShipStation Integration Enhancement for Passing Payment Details
- Other Features & Updates Worth Noting.
Customer's Canvas Designer now available in MyOrderDesk!
We are very excited to announce the integration with Customer's Canvas Designer. Here are some of the unique features that make this designer worth adding to your subscription:
- Interactive experience. Based on the permissions set, you can allow your customer to add, delete, or move images or text around on the design and see those changes as they are being made.
- Custom designs. Create templates that your customers can customize to their liking.
- Show the proof approval in 3D. This is great for Packaging and Canvas products.
- VDP output file. Set up a template where the end user uploads a database file and then can view/proof each of the output files. You will receive a production PDF in your MOD Files/Proofs area that is merged with the database the end user uploaded.
- Output production pdfs that have been imposed based on your settings.
- Import InDesign and Photoshop documents to create your templates (or design from scratch).
- Great modern interface and easy to use. Perfect for B2C storefront offerings!
- Here are just a few of the popular products this designer is great for:
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- Brochures
- Photobooks
- Business Cards
- Postcards
- Calendars
- Signage
- Canvas and Photo Items
- Stickers
- Packaging, and more!
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If you would like to learn more, contact our support team so they can get you in touch with a sales rep. You might also like to check out their website where they have examples of popular items: https://customerscanvas.com/demos/popular
eZMerge Updates:
- A new version of the image editor has been added to ezMerge. Your customers will see an upgraded user experience when uploading and editing their images on an ezMerge template.
- Last June we updated the Previews so that the end user can cycle through all the images using forward and backward arrows without having to go one by one using the dropdown window. This update will now start the Preview with the image that is selected in the dropdown and then allow cycling of all other images.
New behavior for the Shopping Cart and Saved Cart Icons.
With the addition of dropdown boxes, there is a new convenient and helpful way to see what items have been added to the shopping cart, and what saved carts your end users have in their storefronts.
In addition, if your customer's storefronts track a Budget for payments, the Budget(s) they have available to them will be displayed in the Shopping Cart dropdown. In order to see budgets in this area, you need to check the option of "Is Payment" in the Custom Payment Method setup (Admin > Shopping Cart > Payment Methods > select your budget payment method). See example screenshots below:
Link to "Reports" now available in the MyOrderDesk Mega menu.
Previously the only way the end user could access the Job Report, or any Custom Report you made available to them in MyOrderDesk, was to go to the Order History and locate the dropdown for Reports there. We have now added "Reports" to the list of options available in the Mega Menu navigation area for better exposure and convenience for your customers. To add the Reports to your navigation menu, go to: Admin > Site Settings > Display Elements > Edit Mega Menu (see below).
Name of email Notification included in the Logs
One very helpful and handy area of MyOrderDesk is the Logs folder. If you ever had a doubt if an email notification went out, or which approval step a particular order was at (among other things), the Logs can give you that insight. Previously we indicated that an email was sent to your customer, or to you, but we did not indicate what email was sent. With this update, you will now see in the description area the name of the email notification.
To view a cart/jobs log go to Admin > Order History > Select the item from the list to enter the Details area > Open the Logs folder.
Note the Name of the email notification in the Description area:
ShipStation Integration Enhancement
We are now passing the information collected from the end user that was entered in one of the Payment Method Custom Fields. See screenshots for more detail:
You can request additional information about a specific payment method using one of the Custom Field prompts.
Then, in Services > ShipStation, Map the Custom Field to one of the three Custom Fields in ShipStation.
The selection made in the Shopping Cart for that Payment Method will pass to ShipStation.
Other Features & Updates Worth Noting
- We added a loading icon to the checkout process. Hopefully never needed, but in situations where someone might be ordering a large quantities of products, or their internet connection is very slow, this update of showing that the page is processing will provide a better user experience for the customer.
- We now support Single Sign-On using an OAuth2 Server. If you are interested in adding this new option to your subscription, please contact our support team so they can get you in touch with a sales rep. If you'd like to read more about this option, here is a link to our documentation.
- Midnight Integration update - We now allow you to pass the shipping cost from MOD to Midnight using a ServiceID you set up in Midnight.
- We've removed the limitation on the number of Form Fields that can be added to a form.
August 2021
- MyOrderDesk Database moves to Amazon Web Services (AWS)
- New Enhanced Search in MyOrderDesk Websites
- MyOrderDesk Now Passing Payment Status and Print Reach Pay Transaction ID to Midnight
MyOrderDesk Database moves to Amazon Web Services (AWS)
We migrated our MyOrderDesk server data to AWS on August 27, 2021.
New Enhanced Search in MyOrderDesk Websites
Previously if you searched for a Product Form, Catalog or Job ID # in MOD, you were shown a dropdown list of all possible matches allowing you to select one item from the list and go to that page. Now you will have another option, and that is to "View All" items on a page within the website. This page will break out the Products from the Catalogs and display the image of the items (if one exists).
Note: If you have an item in multiple Catalogs and you would like to hide duplicates, you can enter a script in your Site Settings > SEO / Code > Code area of admin. You will find the script on this page.
By selecting "--View All--" you will be directed to a new Search Results page as seen below:
MyOrderDesk Now Passing Payment Status and Print Reach Pay Transaction ID to Midnight
Midnight has made some updates to their solution that now allows MOD to pass the status of the payment (Paid or Not Paid), and if you are using our new Payment Method of Print Reach Pay, we will also pass along the Transaction ID. Please note: In cases where you have one or more items in your order NOT going to Midnight, the total amount billed and applied will reflect only the items that went to Midnight.
July 2021
Allow Users to Login to your Website via Google
When enabled, your users can optionally sign in using their Google login. You can set it up to either require that they use a corporate Google account, or they can use a personal Google account. Learn more here.
Amazon Web Services
Our Development and DevOps team are working hard on an internal project to move our data to Amazon Web Services. This work should be completed by the end of August. Select here for more details.
June 2021
- Better Preview for your Customers using ezMerge Templates
- Updates to the MyOrderDesk Preflight Tool
- Multiple ShipStation Integration Enhancements
- Other Features and Updates Worth Noting
- Bug Fixes Worth Mentioning
Better Preview for your Customers using ezMerge Templates
In ezMerge, your customer could always select "Preview" beside any Asset or File Library image dropdown, allowing them to see a large preview of the image choice who's name was listed. Previously, we were only showing the image of the file that was chosen. Now, when they select Preview, the window will cycle through all the images using the forward and backward arrows.
Updates to the MyOrderDesk Preflight Tool
We are now showing all the Forms each of your Preflight Profiles is being used on along with a warning if you attempt to delete a Profile that is being used by an Order Form. Look for the "..." icon at the end of the table row. If no icon is showing, that means that particular Profile is not being used on any Form. To go directly to the Form in the storefront, select the eye icon, to go to the Form setup page, select the name of the form.
Multiple ShipStation Integration Enhancements
- We are now passing the Order Notes added at Checkout from MyOrderDesk to ShipStation. You will see this in ShipStation by selecting the Order, and the viewing Order Items > Notes from buyer.
- The ShipStation integration allows the Master Provider ID to get all orders from their linked sites as a convenience when you don't need/want to separate the Jobs by Site. This was a feature. But, anyone trying to use ShipStation on the Master and who also enabled ShipStation on one of their linked sites, was not getting the jobs sent to that separate folder in ShipStation. We made a change that would skip the linked Provider IDs that have ShipStation enabled. This way you only get the sites that are not specifically enabled in MOD showing in the Master.
- If you would like to use the notifications that ShipStation sends out when a job is complete and the item has shipped, we have now added a way for you to turn off the Email Notifications coming out of MyOrderDesk. With this change, the end user will get the job received email from MOD, but the Job Shipped/Is Complete along with the Tracking number will come from ShipStation. To see this new option, go to Admin > Services > ShipStation. In the screenshot below you will see that you can turn off either or both of the notifications to you and your staff, and to the customer.
Other Features and Updates worth Noting
- We added the MIS Item ID to the DocMart Import/export spreadsheet template.
- The DocMart Item Name has been expanded to accept 255 characters.
- We are logging both the email notification going to shop and to the customer when there is an approval or denial of an order using the Approval Workflow. You can view logs related to a Job by viewing the Job Details and selecting the "Logs" tab.
- Update to Checkout Warning regarding Shipping. As you may already be aware, if a Shipping Rate cannot be obtained by a 3rd party carrier, MOD does not stop the customer from being able to place an order. Instead, we provide a message explaining that charges for shipping will be charged separately. We've updated our default text for this situation with the suggestion that they make sure their postal code is correct as a possible reason for the problem. This text can be changed by you. The new default text is: "Our carrier was unable to provide a shipping rate. Please verify that your postal code was entered correctly. If the issue continues, any shipping charges will be finalized once we have reviewed your order."
Bug Fixes Worth Mentioning
- There was a Tax Rate Issue when the first level (example: US) was set to Bill and the second level (example: Illinois) was set to Ship. It was not applying the tax from the second level (Illinois). This has been resolved.
- Fixed an issue where New User Greetings were not always going out.
May 2021
- Apply Tax After the Discount
- Re-Push a Job from MyOrderDesk into Midnight MIS
- Enhanced Integration with Printer's Plan for Print Reach Pay Customers
- Other Features and Updates Worth Noting
- Bug Fixes Worth Mentioning
Apply Tax After the Discount
We now have an option to apply Tax after the Discount has been taken rather than before. By default we will have this option unchecked when new discounts are created. Any discounts already created will have the checkbox Enabled (checked) so that the behavior is consistent with current behavior. You will need to edit the discounts already set up and uncheck the box you want tax applied after the discount on your current discounts.
Re-Push a Job from MyOrderDesk into Midnight MIS
Midnight Integration with MyOrderDesk - You can now re-push a job to Midnight when needed. This is something you were able to do with the integration with Printer's Plan, and we have now made it available to Midnight Jobs. Note: If you need to re-push the job, you will need to delete the previous order tied to the job in Midnight and re-enter any work performed on that job. This feature is best when for some reason, the order didn't make it to Midnight. To do this, locate the Job in MyOrderDesk Admin > Order History > Select the Job so you are in the Job Detail, and select the Re-submit job to Midnight button.
Enhanced Integration with Printer's Plan for Print Reach Pay Customers
If you are taking advantage of the integration with Print Reach Pay as your Credit Card Processor, MyOrderDesk is now passing the Transaction ID to Printer's Plan along with the Credit Card type (Mastercard, Visa, etc.). Look for this information in the notes field in Printer's Plan.
Other Features and Updates worth Noting
- Based on customer feedback from multiple users of MyOrderDesk, we have made a few changes to the Order History page:
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- We are now displaying 1.5 years of Job and Cart details as the new default instead of 1.5 months.
- A new [Go] button replaces the arrow icon for more clarity that you need to select Go in order for the filters you set to be applied.
- We added a bar icon to better separate the Advanced Filter icon from the Go button.
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- UI Updates - We continue to replace old Table Grids throughout MyOrderDesk and update the various page layouts. This month you saw an update to:
- Notifications (Admin > Site Settings > Notifications). The new layout lets you easily see which notifications have been customized, and for a quick view of how each customized version looks, select the "..." icons in the last column. Both Plain Text and HTML versions are available. Select here to review the updated documentation.
- Guest Checkout, Create Account, Forgot Password, Customer Contact Pages all updated.
- Order Discounts (Admin > Shopping Cart > Order Discounts) - In addition to what was listed in the old table, the new table lets you easily see if a particular discount is active and if it is available during checkout.
- Site Logo (Display Elements > Site Logo). All new layout for the Logo page. To view the changes and to upload a Logo to the top of your storefront, go to Site Settings > Display Elements, and select the link for Site Logo. Note: Because this page is not accessed often, we removed the direct access to it from the admin navigation menu. It now only resides inside the Display Elements section.
- My Account Page - Updated to use a bar navigation for better viewing on a phone.
- A small change was made to the default message that is shown to the end user when a shipping rate cannot be returned from a 3rd party integrated partner. This message is customizable by you, but if you do not choose to customize it, the following will be shown in the checkout: "Our carrier was unable to provide a shipping rate. Please verify that your postal code was entered correctly. If the issue continues, any shipping charges will be finalized once we have reviewed your order." The previous default message was: "Our carrier was unable to provide a shipping rate. Any shipping charges will be finalized once we have reviewed your order."
- We are now passing all Job files to Printer’s Plan. In the past we were not sending over Zip files, or multiple PDFs if they existed with one item in the job. To understand how the settings work, and how different types of products will be sent, refer to this Knowledge Base article.
Bug Fixes Worth Mentioning
- Fixed a problem where the Order Forms > Standard Field > Text Field was asking for an image for the Field Value, when it should be a text entry.
- Resolved an issue where the character counter was missing for text and note fields on an Order Form.
April 2021
- Updates to Print Reach Pay Payment Method
- Other Features and Updates Worth Noting
- Bug Fixes Worth Mentioning
Updates to Print Reach Pay Payment Method
Storing Credit and Debit Cards
For those using the new Print Reach Payment method, you now have the ability to allow your customers the option to store their credit and debit cards during checkout. For more detail, refer to the documentation on Print Reach Pay.
Employee Permissions for MerchantTrack
We added a new feature to define various Permissions (Roles) for your staff on who can access MerchantTrack, and what they can do once there. The various Default Roles are: Payment Admin (access to everything), Payment Clerk (access most, not PCI area or terminals), and Payment Viewer (only reports, transaction search - no CC processing). To set up and create new Roles, go to: Admin > Site Settings > Roles. View the documentation here.
More Ways to Access MerchantTrack
If you have permission, you will now be able to access MerchantTrack from three areas: The Payment
Method setup page, from the admin panel (under Tools), and also from the Job Detail page alongside the Payment Ledger information.
Other Features worth Noting
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We added a list of pages a particular Banner can be found throughout the site when viewing the list of Banners. Go to: Admin > Site Settings > Banners, and select the "..." icons in one of the banner rows. This will open up a secondary area of the table that will list all the pages the banner is on and allow you to select a link to go directly to that page.
- We added a list of Catalogs and Groups a particular Order Form is in when viewing the list of Forms. Go to: Admin > Tools > Order Forms, and select the "..." icons in one of the Form rows. This will open up a secondary area of the table that will list all the Catalogs and Groups the Form is in and allow you to go directly to the Catalog or Group by selecting on it.
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We continue to replace old Table Grids throughout MyOrderDesk and update the various page layouts. This month you saw updates to Reports, Catalogs, Shipping Rates, Tax Rates and Payment Methods. Select here to review the updated documentation: For Reports, For Catalogs, For Shipping Rates, Tax Rates and Payment Methods.
- Based on Customer feedback, we removed the "Re-Order" icon we added to the Order History and Job Detail pages, and put back a Re-Order Button. It seems some of your customers did not identify with the icon as a way to re-order an item.
- The Midnight integration requires you to set up a Service ID. This ID is used to submit items to Midnight regardless of the order form settings. In cases where you want one item to be submitted and other items you don't, we didn't have a way to do this. We now allow you to set the integration connection at the Item level so that you can filter items you do and do not want to be submitted to Midnight.
Bug Fixes Worth Mentioning
- Fixed a problem where the [JobShipDate} tag added to a E-Mail Notification was not displaying the Ship Date that was set in the Job Details.
- Fixed a bug where if you update a user's approval status it updates across all groups regardless if the "Bulk update selected users across all assigned groups" box is checked or not.The
- Resolved an issue where Guest Checkout was being marked on a job that did not appear to be Checked Out as a Guest. The Checkout Review page will now send them to the login page if either the Cart’s UserID isn’t set or the current user isn’t logged in.
March 2021
- MyOrderDesk Now Integrated with Customer's Canvas Preflight
- Other Features worth Noting
- Bug Fixes Worth Mentioning
MyOrderDesk has another exciting integration to share! We are now integrated with Customer's Canvas Preflight tool.
Customer’s Canvas Preflight and Proofing is an API specially developed to help streamline the pre-print validation process. It saves both you and your customers time by performing automatic and accurate checks of the designs uploaded to your site by end-users, ensuring that they meet specific requirements.
Built to reduce order processing time
The preflight software automatically identifies problems in uploaded designs that could affect the quality of the final product and encourages users to fix them before submitting their order.
Turn well-designed files into well-printed products
Customer’s Canvas Preflight allows you to set up your own checklist for pre-flighting clients’ files and ensuring they fit the technical requirements of your production process.
Fix issues on the fly
Your customers no longer need to waste time emailing back and forth with your support staff - they can correct design issues right on your website and submit their print-ready files on the first attempt.
To discuss adding this new Integration to your MyOrderDesk Subscription, submit a request to support@printreach.com and someone from our Servicing Team will get you in touch with your Account Administrator.
Other Features worth Noting
- The Form selections the customer makes are now included in the Job Data File. To automatically include a Job Data file in your job file downloads, go to Admin > Site Settings > Options > My Job Options > and use the dropdown "Included a Job Data File with Job Files."
- We continue to replace old Table Grids throughout MyOrderDesk and update the various page layouts. This month you saw updates to Users & Groups. For a period of time, you can view the old Users & Groups by selecting the option at the top/right side of the new page. More areas are coming soon.
- We've changed how the DocMart field displays such that if the CustomerID exists, it will now appear beside the Item Name in the Email Notifications that are generated.
- We now have a more user friendly design to give the end user feedback that a field is required.
Bug Fixes Worth Mentioning
- Fixed a problem where ezMerge was reporting that it could not copy the formatting although it it was doing so.
- We fixed a problem where Staff employees were going to their profile page when trying to select items under DocMart.
- Fixed a broken link in the "Order Forms" breadcrumb when editing an Order Form.
February 2021
- MyOrderDesk Now Integrated with ShipStation
- Other Features worth Noting
- Bug Fixes Worth Mentioning
MyOrderDesk Now Integrated with ShipStation
We are excited to announce that MyOrderDesk is now integrated with the popular ShipStation Shipping Software (Shipstation.com). ShipStation helps merchants quickly generate shipping labels for all of their online orders. With ShipStation, you can connect all of your carriers and order sources in one place, and make the entire order management and shipping experience simple.
When an order is placed in a MOD website, all the necessary information needed to ship the job will be sent to ShipStation. After the shipment is complete, ShipStation will send information back to MOD both triggering the order to be marked Shipped, and an email notification with the tracking number be sent to the person who placed the order. For more detail, check out our documentation for this integration.
To discuss adding this new Integration to your MyOrderDesk Subscription, submit a request to support@printreach.com and someone from our Servicing Team will get you in touch with your Account Administrator.
Other Features worth Noting
- We continue to replace old Table Grids throughout MyOrderDesk and update the various page layouts. This month you saw updates to DocMart (Items, Lists, and Pricing Tables). More areas are coming soon.
- We have added "Categories" to the list of items you can copy from one site to the other (Admin > select the Master Account dropdown > Copy Site Settings > then choose "Categories.").
- You can now link directly from a DocMart Item to the Form Page it is displayed on, even when the Form is shared with multiple Items. This change should make it easier to test out your Item setup. Go to Admin > DocMart > Items > Choose the "Details" link in the table > select the linked text shown for "Forms."
Bug Fixes Worth Mentioning
- Fixed an issue that was showing the end user the hidden fields on a form when viewing the receipt in their Job History.
- Integration with Fulfillment: The in-stock/history number was not appearing when using pricing tables. This has been resolved. We will now reload Qty On Hand after Pricing Engine Qty changes, and only send Qty On Hand values for Inventory Items when they’re not Print On Demand (i.e., Track Inventory checked).
- When attempting to set up a color in the Global Color Pallet in EZMerge, we were displaying an error. This has been fixed.
- Fixed an issue where a system error was being given when trying to save a new color in the global color palette of ezMerge.
- When you created a new order form, a duplicate was created as well. This has been resolved.
January 2021
- Announcing New Print Reach Pay Payment Method!
- Other Features worth Noting
- Bug Fixes Worth Mentioning
Announcing New Print Reach Pay Payment Method!
We are very excited to bring you a new Payment Method option for MyOrderDesk... Our very own Print Reach Pay. We believe that having your credit card and ACH processing, along with your Print Reach Software solutions under one roof will bring you many benefits, some of those being:
- Provides a better customer experience
- Instant updates to A/R
- Lower % rate per transaction
- Get paid faster
Another great benefit is the ability to have the customer submit their job without making payment until after the job is complete, or shipped. Simply allow your customer to place the order, and then request the credit card payment from the Job Details when you are ready. The customer will receive an email with a link to pay... Print Reach Pay makes this really easy!
Is this new Payment Method something you would like to learn more about? Reach out to support@printreach.com and they will direct you to someone who can answer your questions.
Other Features worth Noting
- Added a column for "Template Usage" on the ezMerge table. This allows you to see all the forms that particular template is used on. It should be helpful to see all forms you will be affecting when making updates to your template.
- Added back Stat detail to the Add/Edit Order Form page, showing: "Total Order Forms used across all sites = xx of xx allowed."
- Fulfillment Integration Update: When you are using the Fulfillment integration we now allow orders in MOD that are showing out of stock in Fulfillment.
Bug Fixes Worth Mentioning
- Error received when attempting to import Address book database file
- The mapping is slow to load the list of options. It IS remembering what is selected, but it's taking long enough to load that it appears it's not. This selection menu should be disabled until it's finished loading.
- Fixed an issue where the Proof, Thumb, and Production upload buttons did not open the file library for DocMart items.