December 2020

Print Reach Fulfillment Reports are now accessible from MyOrderDesk
Set a Custom DPI requirement for your ezMerge Templates
New Help for you Inside Admin
Moved “Checked Jobs” and “Reports” to the Top of Order History Page
Update to Customizing E-Mail Notifications
Other Features worth Noting
Important information on using CAPTCHA with Custom Domains
Bug Fixes Worth Mentioning
New and Updated Help Articles and Documentation

Print Reach Fulfillment Reports are now accessible from MyOrderDesk.

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It is now possible to access inventory reports from Fulfillment directly from MyOrderDesk. In the screenshot above, note the selection for "Fulfillment Center Reports." For details on setting this up, refer to this section “How to Obtain Reporting/Storefront Access” in the article “Fulfillment Settings in MyOrderDesk.”

Set a Custom DPI requirement for your ezMerge Templates

While the default DPI continues to be set at 300 DPI, you can now decide on a field by field basis how you would like the image to be handled. You can lower/increase the minimum DPI, or set it at zero to remove the check all together. See screenshot below for the placement of this new field.

New Help for you Inside Admin

We’ve added an icon to the admin pages that if selected, will explain what that particular feature is for.
Beside the icon, a new help icon has been added that will either link you directly to the documentation for that topic in the support portal, or to a current page managed by our development team. Overtime, as we create new documentation articles, this link will always go to the documentation managed in our support portal.
We’ve made a change to the icon in the top navigation bar. That help icon will now always take you to the MOD support portal so you can search articles, or submit a support ticket.

Moved “Checked Jobs” and “Reports” to the Top of Order History Page

Two items often missed because they were at the bottom of the Order History page have been moved to the top of the page and put into a drop down to save space and allow you to view more Orders on a page. Look for the new drop downs "For checked jobs" and "Reporting..." See screenshot below:

Screen_Shot_2020-12-31_at_2.57.49_PM.png

Update to Customizing EMail Notifications

The Field Picker has been moved within the editor, and now we list out the Title of the Item the provider is looking to add, instead of listing the tag itself.

Below you see the old page and the placement for the new Merge Field's:

Moved_merge_fields_in_Notifications_2020-12-07_09-10-39.png

Here is a screenshot of the new placement and page:

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Other Feature and Updates Worth Noting

If you are using the Quickbooks integration, you will find that the settings page has been moved under Admin > Services > Quickbooks Integration.
To solve an issue where SSO does not work with iframes, we now open the sign on page in a new window/tab outside of the iframe. When signed in, they will be brought to the MyOrderDesk site inside the iframe as desired.
For those situations where you may have more than one MIS solution integrated with your MOD account, we are now checking to make sure a form has only one Pricing Requests enabled.
We updated a message for the email notification “Approval Request - Notify ‘Approver’” for better clarification that the Shop Personnel (Notify Group) is not actually notified until the Job is placed unless it is a non-cart Job.
We’ve added Breadcrumbs throughout Admin and Storefront, the color of the breadcrumb text will be controlled by the color chosen under “Icon / Accent Color” in the “Control” section of the Common Page Elements tab (Admin > Site Settings > Colors).
We continue to replace old Table Grids throughout MyOrderDesk. This month you saw updates to the Add/Edit Order Forms page. More areas are coming soon.
Job Detail > Shipping Section. For better clarity, we added a label above the text box that reads “Shipping Method” and if left blank, we are now sending up an alert that it is required.
Integration between MOD and Fulfillment: Items that don’t have a vendor productID will now be ignored when integrating with Fulfillment.
Integration between MOD and Midnight: Midnight integration can now be disabled at the order form level. This is helpful for situations where two MIS systems are being used (such as Midnight and Fulfillment), and for products that you do not want to send to Midnight.

Important Reminder on using CAPTCHA with Custom Domains

If you are using a custom domain with your storefront and would like to have CAPTCHA set up for your account setups and guest checkouts, you will need to:

Signup for reCAPTCHA with Google, entering your domain and generating a site & secret key for use within MOD.
Enter those keys into new fields under the CAPTCHA section.
Make sure your site is set up to use the same domain you used when setting up reCAPTCHA with Google (and if you have multiple domains, this one needs to be the default).

As seen in the screenshot below, MOD will display the custom domain that needs to be set up. If you have no custom domains listed in the storefront, these new fields will not display at all and the section will work as it has in the past.

For more information, refer to the following Knowledge Base article

Bug Fixes

Fixed a problem related to the integration with Printer’s Plan, where if we do not have Price Requests turned on, no price would display, even though the standard pricing showed. Resolved a display issue after updating to the new PayPal API that affected the payment button and message in the shopping cart.
File Library: If you attempted to upload a file to the Default folder the upload options were not showing (only showed for custom folders you created). This has been fixed.
Fixed an issue with QR codes showing a 404 error page when trying to edit the Bar/QR code by clicking the edit link.
Fixed an issue when attempting to edit the user controls on a textline of an EZMerge template displaying an error 404.

November 2020

Rotating Banners Added to MyOrderDesk
Other Features worth Noting
Important Message Regarding Authorize.Net
Bug Fixes Worth Mentioning
New and Updated Help Articles and Documentation

Rotating Banners Added to MyOrderDesk

We now support Rotating Banners on the Home Page, Catalog pages, and many other pages throughout the sites. See Services > Banners. Documentation can be found here: https://support.printreach.com/hc/en-us/articles/360058882753-Banner

Other Feature Updates Worth Noting

If you are now using a Custom Domain for your sites in MyOrderDesk, and you want to use Captcha for signup and guest checkout, you will need to generate a Site Key and Secret Key using Google's Admin page. You will then enter that information in the new settings area added to Site Settings > Options > Sign Up & Security page. For detail on how to get those keys, go to: https://support.printreach.com/hc/en-us/articles/360057929774
In ezMerge, we had previously by default checked that each file your customer uploads is at least 300 dpi, and if it was not, we showed a warning to them. We have now added a way for you to either turn this check off all together, or to set the minimum DPI that you allow before that warning is shown. To set the minimum DPI, load your ezMerge template, select "Fields & Blocks," and expand any Field that you want to change the setting for. You will see that we have a new entry "Minimum DPI:" that you can edit. The default is 300, and if you set it to zero, it will not do a resolution check on the uploaded file at all.
We are replacing old Table Grids throughout MyOrderDesk. At this time you will see these new Grid in the new Banner area, Proofs, Tickets, ezMerge Templates, and Logs. More areas coming soon.
We have an updated Side Navigation Panel in the Admin area that is no longer using hover popups. We are now expanding the area selected, and bolding both the section and the page that is in view.
The Search Bar along with the Cart, Saved Carts, and Proof Icons have been redesigned and moved above the top navigation bar.
We have replaced old icons throughout Admin with updated versions.
We have removed verbiage "Secure Shopping Site. This page uses SSL (https) data encryption for your privacy" from the form pages on the site.

Important Message Regarding Authorize.net

We still have a lot of customers using Authorize.net SIM API Method which Authorize.net considers deprecated. If you are using Authorize.net for your Storefronts Payment Processing, please check to make sure that you are using the newer integration of "Accepted Hosted." To check this, go to Admin > Shopping Cart > Payment Methods > and select Authorize.net. You will find it under the API Method area.

Bug Fixes

Fixed a random case where the decimal placement of DocMart item Price tables were off by two points.
FireFox was auto filling in fields that were hidden on the guest checkout profile field entry page, this problem has been resolved.
The notification of a Job Change was not going out to end user when changes were made on the Job Detail page (only when made on the form). This is now working.
The Order Complete Page & Email will show "TBD" for Shipping if it was TBD on the Review Order Page for clarity.

New or Updated Help Articles and Documentation (* Indicates New Article):

October 2020

Feature Updates
Bug Fixes Worth Mentioning
New and Updated Help Articles and Documentation

Feature Updates

Custom Domains will now auto-redirect to HTTPS.
Regarding the Midnight Integration - We will use CompanyName, if blank we will use Fullname for shipping address that is sent to Midnight.
My Cart Link will only show when the user is logged in.
Custom domains can now accept a dash in the domain name (URL).
The Add Files upload button will no longer show when viewing a locked job.
Made several UI updates to the Print Order Receipt.
Added a Close Button to VDP upload screen for better UX.
Disabled the ParcelCast integration due to the owning company no longer supporting the software.
Updated the Bad Site Link message received when a user attempts to login to MyOrderDesk without their Provider ID, to be something more user friendly. It will now read:“We are unable to determine the site you are attempting to log into. Please try again with the link provided to you.”

Bug Fixes

Fixed an issue where files added to the Docmart "production file" area were not being sent to Midnight.
Fixed a problem where manual charges added for Shipping were not being reflected in the updated job details.
Resolved an issue where files were not always showing in the File Library folder even when they existed without refreshing the folder.
Fixed an issue where the Logs stated both the quantity and the weight were updated when only the quantity was updated.
Once a form was mapped to either a template number or price, it was not allowing you to set it back to none. This has been resolved.

New or Updated Help Articles and Documentation (* Indicates New Article):

September 2020

New Support for DocMart Production Files
Custom Domain Hosting and Security Certificates (SSL)
Bug Fixes Worth Mentioning
New and Updated Help Articles and Documentation

New Support for DocMart Production Files
Are you managing a lot of production files for your customers' static products? If so, MyOrderDesk just added some functionality that should save you and your staff time and possible errors in the future. We now have a field for you to reference a production file that has been uploaded to the File Library. When an order is placed for that item, and a production file exists, we will provide easy access to the file in the Order History. You will be able to identify it by the Type=Print File. If MyOrderDesk is integrated with your MIS solution and we are passing files with your orders, these production files will come along just like you’ve previously experienced. See screenshot below:

DocMart__Inventory_Management_Item_Detail_2020-09-15_12-51-30.png

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Custom Domain Hosting and Security Certificates (SSL)
MyOrderDesk now supports Custom Domains for your storefronts. As part of this update, we will also secure a SSL certificate for every custom domain added to the storefront. You may choose to continue hosting your site under myorderdesk.com, but you can now host your MyOrderDesk site with a custom domain, or set a Custom Domain to frame in MyOrderDesk. This last option is especially important if you are framing MyOrderDesk and are receiving 3rd party cookie warnings when customers visit your site. Now that the inner frame will be your custom domain, this problem will be eliminated. Another plus is you will increase your SEO rankings now that MyOrderDesk domain is hosted by you. If you choose one of these new options, we suggest you contact our support team so we can coordinate this with you. For more information, check out this documentation article.

Important changes to make note of:

The WWW page under Admin > Site Settings has been replaced by a new page: Site Settings > Home Page & Domains.
Options > Get Help & Site Framing > Framing Type, has moved to Site Settings > Elements > Common Page Element Display Settings.
We updated the WordPress Plugin to support the custom domain. If you choose to have a custom domain for your inner frame, you will need to enter it into WordPress. You’ll find the instructions for that in this documentation article.

Bug Fixes

The "Date Shipped" was not displaying in the customer's History. This has been fixed.
The sign-in link for legacy skins was not working and now has been fixed.
We are no longer showing "Click for suggested packing layout" to end user (purchaser).
We have fixed an issue where some of the DocMart menu items saw the order quantity remain grey even after an item was selected from the drop down.
Resolved a problem where the "ezMerge Fields" button stopped working when using the linking tab.

New or Updated Help Articles and Documentation (* Indicates New Article):

August 2020

Updates to the Way Denied Users are Managed in MyOrderDesk
Bug Fixes Worth Mentioning

Updates to the Way Denied Users are Managed in MyOrderDesk

Two updates have been made to the management of denied users:

Previously, when a user was removed from the Site, their account was moved to the Denied folder, but they were still displayed in the “Everyone” group list. This could cause some difficulty in managing users in sites that had a large number of users. By default, we now hide the denied users from the Everyone Group. If you would like to see the denied users in that list, you can select the new option “Show Denied” that can be found at the top of that list. When selected, we will display the denied users with a Strikethrough so you can easily see which of the users are denied. You can always select that user account and reactivate them if necessary. See screenshot below.
Also, when a user was removed from the site, and they attempted to login, they received a message about being blocked from the site. We now display a more positive message of "We are sorry, it appears your account has been deactivated. If you believe this was done in error, please contact us."

Bug Fixes Worth Sharing

Reloading the Checkout Complete page won't trigger resubmission of orders to MIS systems.
If an end user uploads a file that has a virus, we are now giving them a helpful error of "Try scanning file for virus before uploading" from a simple "Internal Server Error" alert.
If you were using smart forms with 2 ezMerge items, the ezMerge items were always defaulting to the first page, regardless of the setting on the ezMerge template field. This has been fixed.
We fixed a problem with Punchout systems invalidating the purchase order and returning an error of 'Received cXML response 400 indicating an error.'

New or Updated Help Articles and Documentation (* Indicates New Article):

July 2020

MyOrderDesk Is Now Integrated with TEC Mailing Solutions
New Box Packing Option for Live Rate Shipping
Displaying the UOM along with the Quantity in the Shopping Cart
Updates to the Midnight Integration with MyOrderDesk
New and Updated Help Articles Published
Bug Fixes Worth Sharing

MyOrderDesk is Now Integrated with TEC Mailing Solutions.

TEC Mailing Solutions is a web-based address hygiene and mailing software solution. If you are also using Print Reach’s Midnight MIS software, you will be happy to know that we can also pass the job and files into Midnight at the completion of the order. This integration is in beta and a very specific set of options have been exposed. If you are interested in learning more, you can refer to our documentation article found here, or contact your sales representative to discuss your specific needs. To learn more about TEC Mailing Solutions: http://www.tecmailing.com/

New Box Packing Option for Live Rate Shipping

MyOrderDesk has the ability to suggest a packing layout which is used with shipping integrations to receive live shipping rates, not only based on weight, but dimensions as well. There are now three different Box packing options available for you to choose from: Single Item, Quantity each, and a new option, Quantity Bundled.

Quantity Bundled is used when the Quantity ordered is a large number of small items that would be tedious to pack individually, for example, sheets of paper (flyers). Check out our documentation article to learn more about this new option.
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Displaying the UOM along with the Quantity in the Shopping Cart

When creating a Pricing Table and specifying a Unit of Measure (UOM), that UOM used to only display on the Order Form and not in the Shopping Cart. With this change, the UOM will now display along with the Quantity in the Cart. Ie: A Quantity of 500 can now show as 500 Packs.
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Integration Updates:

We are continually enhancing the integrations we have with Printers Plan, Midnight, and Fulfillment. In July, we added the following items to our Midnight integration with MOD:

You can now populate dynamic pricing using wide format templates from midnight for your DocMart and easy merge items. This functionality will also use the template to create the job matching the existing print template functionality.
MyOrderDesk now has the option to convert quantities ordered in MyOrderDesk to package quantities in Midnight, so if 1 is ordered in MyOrderDesk, Midnight's inventory could reflect 100 as an example.

New and Revised Help Articles Published (* Indicates New Article):

Bug Fixes Important to share

DocMart Inventory Reorder Notices were not being sent out for Kit items, just the Kits themselves. This has been fixed.

June 2020

Users and Group Permissions Now Available at the Sub-Catalog Level
Announcing Our New RESTful API for MyOrderDesk
New Integration with Fulfillment Warehouse Management Software
Updates to the Midnight Integration with MyOrderDesk
New and Updated Help Articles Published
Bug Fixes Worth Sharing

Users and Group Permissions Now Available at the Sub-Catalog Level

Previously, when you set user permissions for Catalogs, when a user had permission to view a Catalog, they could also view all Sub-Catalogs associated with it. There could be a case where you may want one group to see all Sub-Catalogs and another group to only see a few. With this new enhancement, you can control user permissions at the sub-catalog level. Check out our documentation article to learn more.
Catalog_Edit_-_CONSTRUCTION___FORESTRY_2020-07-23_08-21-01.png

Announcing Our New RESTful API for MyOrderDesk

We're happy to announce the launch of our new REST API for MOD, which provides a greater variety of data formats, is considered easier to work with and is generally faster and uses less bandwidth (among many other benefits).

If you are using our SOAP API, we encourage you to review the updated documentation found here.

New Integration with Fulfillment Warehouse Management Software

MyOrderDesk is now integrated with our own Fulfillment Warehouse Management Solution by Print Reach. The integration supports both Forms and DocMart items along with inventory details. Select here learn more about Print Reach’s Fulfillment Solution. Select here to watch a quick overview video on YouTube, or contact your Print Reach Sales Representative.

Integration Updates:

We are continually enhancing the integrations we have with Printers Plan, Midnight, and Fulfillment. In June, we added the following item to our Midnight integration with MOD:

You now have access to the artwork attached to DocMart items in Midnight in the standard service details. This now matches the ezMerge functionality for linking artwork.

New and Revised Help Articles Published (* Indicates New Article)

Bug Fixes Important to share

Under the Order Summary report > Sort By Field > JobCreatedOn was sorting alphabetically. It will now sort by date, as expected.
Overriding the sort order was broken when showing multiple levels of catalogs (like the side menu or the list of catalogs for editing purposes). This is now fixed.
The File Library no longer uses "http://" The File Library was showing links using “http://” which we automatically redirected to “https://”. When used on the site (like adding an <img/>) the browser was showing a console alert about mixed content. We now use “https://” so that is no longer an issue.

December 2020

November 2020

October 2020

MyOrderDesk is Now Integrated with TEC Mailing Solutions.

New Box Packing Option for Live Rate Shipping

Displaying the UOM along with the Quantity in the Shopping Cart

Integration Updates:

New and Revised Help Articles Published (* Indicates New Article):

Bug Fixes Important to share

June 2020

Users and Group Permissions Now Available at the Sub-Catalog Level

Announcing Our New RESTful API for MyOrderDesk

New Integration with Fulfillment Warehouse Management Software

Integration Updates:

New and Revised Help Articles Published (* Indicates New Article)

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