Webinar: Standard Services and Service Wizards (5/1/2026) Follow
This webinar was the sixth session in Print Reach’s eight‑part Midnight webinar series and focused on Standard Services and Service Wizards.
Standard Services are the foundation of how pricing, estimating, scheduling, and consistency work in Midnight, and Service Wizards build on that foundation to help streamline how those services are applied.
In Midnight, a Standard Service represents a specific task, process, or charge that is associated with your service types. You can think of Standard Services as the building blocks of your print and mail products — or as individual production touchpoints when viewed from an operational perspective.
Standard Services drive pricing and cost calculations, as well as production expectations. This means you can create a Standard Service that represents a production step or workflow touchpoint even if it is not customer‑billable, allowing it to support scheduling and job visibility without affecting pricing.
Standard Services are the backbone of scheduling behavior in Midnight and drive how work appears, moves, and is grouped on the Dynamic Job Board. Having clear, well‑defined Standard Services helps ensure jobs are routed, scheduled, and viewed correctly by production and operations teams.
One of the biggest advantages of using Standard Services correctly is consistency. Instead of relying on free‑form pricing or manual entry, Standard Services ensure that everyone is estimating, ordering, scheduling, and reporting the same way.
Service Wizards guide estimators and users step‑by‑step through service selection. They help standardize how services are built and reduce the risk of missed service tasks or required production details.
If Standard Services are the building blocks, Service Wizards are the assembly instructions.
Within a Service Wizard, you define a series of questions and rules that can adjust pricing, run rates, costs, setup fees, and setup time for selected Standard Services. Service Wizards can also be used solely to collect production or operational information without affecting price.
Once your Standard Services and Service Wizards are set up, testing is critical. Testing helps verify pricing behavior, confirm scheduling and job board results, and ensure instructions are clear for production staff. Start simple, test often, and build out complexity over time.
Midnight Knowledge Base Related Articles:
- Standard Service Setup
- Standard Services - Detailed Mapping
- Flag a Standard Service as a Print Additional Service
- Hide Services from the Task View of the DJB
- Remove Services from Appearing on Shop Floor
- Enable Proofing on Services
- Service Wizard Setup and Use
- Expressions and Variances in Service Wizards
- Relaunch a Service Wizard
Q&A
Q: Regarding standard services: I was told at one point that we can't charge more than $1 for a standard service when the quantity is more than 1. Why does Midnight limit what I can bill a client on a standard service?
A: If a standard service has a base price of $1 or more, Midnight assumes it’s a flat, per-job charge and defaults the quantity to 1. This helps prevent services meant to be charged once from being unintentionally multiplied. You can still adjust the quantity on the estimate or order if you need to apply the service more than once.