Decoding Statuses - Order Progress/Job Progress Follow
Using the Order Progress/Job Progress in Midnight
Order Progress exists at the order level, so any notations used will apply to all versions of an order. The Order Progress may be used to denote specific stages of a job to allow the team to follow the processes as well as to offer extra detail for managing orders. Companies may have Order Progress options such as “In Progress” and “Ready for Invoicing” to help keep everyone aware of what is going on with a job.
The different options for Order Progress can be set up in Admin. If you wish to add or change any of the Order Progresses you have set up, click on the gear in the top-right hand of corner of Midnight to open Admin. Scroll down to Estimates/Orders and expand the list so you may access Job Progress (this is the same as Order Progress).
The existing options will display on the right hand side of the screen. To add a new order progress option, use the grey line at the bottom of the list. Type the desired Code and Name to denote the new status. Use the sort option to control where that steps exists in the process. (This also controls the order of the drop-down selection.) The new status will be added as active once you click the blue icon on the far-right of the item to save.
Once set, the order progress may be updated from the Order (on the Details Tab) or on the Dynamic Job Board.
Some companies may never use the Order Progress, but other companies update this status as the job flows through the process to aid in helping the team know what is happening with the job at a high level. Often the process is initiated by customer service, but then the print, processing, production and shipping teams may update the order as it passes their area.
The Order Progress/Job Progress is a field that requires manual updating from the team or you may use the API to program specific functions to update the field.